Cactus Work From Home Hiring Freshers for Associate Quality Support

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Cactus Work From Home

Keep a tight tab on all the channels through which the customers approach us i.e. Emails, Calls, Website forms etc. and ensure that all the leads coming from these channels are converted.
Understanding the customers need by studying the customers history, buying patterns in the past and then recommend a suitable solution to ensure that the customer closes the sale with Editage.
Ensure that all the customers who approach us are responded to within 1 business hour through the channels of calls, emails, or system-based quotations.
Collaborating with other departments to ensure that the customers need is met within the deadline committed to the customers.
Timely following up with the leads across markets to ensure maximum conversions.

Have excellent written and spoken communication skills. English mandatory, other languages are welcome!
Graduation or Post Graduation in Finance or related field
Have a service oriented and customer first mindset. You enjoy helping and using your communication, persuasion, and people skills to achieve operational & team results.
Have a collaborative working spirit and can work seamlessly cross teams and functions to resolve sticky situations.
Have excellent interpersonal and intercultural skills and can work with global teams.
Like working under pressure, are flexible and can maintain a positive attitude even when the going gets though.
Are resourceful, can think on your feet and make quick decisions.